Shipping & Delivery
YEVU offers free standard shipping on all orders of a purchase value over AUD $250.00. YEVU ships worldwide from our dispatch centre in Sydney, Australia.
Please read over our rates and shipping details below for domestic orders (Australian based customers) and international orders (all non Australian based customers). Please factor in shipping times and duties, especially for non Australian based customers.
We endeavour to fulfil all orders received within 2 business days of receiving the order. We endeavour to reply to your order enquiries via email within 24 hours. Please allow for additional time during busy sale periods.
For any concerns regarding your order, shipping tracking or delivery issues etc. please contact firstname.lastname@example.org and we can update you on your order.
We ship domestically using Australia Post.
Standard Australia Post (for orders under AUD $250): Flat rate AUD $10.00 (2 - 4 business days after dispatch)
Standard Australia Post (for orders over AUD $250): Free (2 - 4 business days after dispatch)
Express Australia Post: Flat rate AUD $15.00 (1 - 2 business days after dispatch)
New Zealand Shipping
We ship to New Zealand using Australia Post.
All international orders are sent with signature on delivery. Please keep this in mind when choosing your delivery address and choose one where someone will be available to sign for the parcel within business hours.
Standard International Post (for orders under AUD $250): Flat rate AUD $15.00 (5 - 10 business days)
Standard International Post (for orders over AUD $250): Free (5 - 10 business days)
We ship worldwide with Australia Post. YEVU is not responsible for any matter regarding the custom policies or administrative fees and duties that may apply in a customer's country.
All international orders are sent with signature on delivery. Please keep this in mind when choosing your delivery address and select one where someone will be available to sign for the parcel within business hours.
Please ensure you enter a phone number with your order to receive these updates and select your best delivery options.
Standard International Post (for orders under AUD $250): Flat rate AUD $30.00 (3 - 4 business days)
Standard International Post (for orders over AUD $250): Free (3 - 4 business days)
Track your order
All shipping options have full tracking available, and these tracking details will be emailed to you once your order is dispatched. Australia and New Zealand customers can track orders via Auspost here using your tracking number. International customers can use their Auspost tracking number with their local postal service to track their order once it's arrived in the country.
We recommend providing a delivery address where someone is available to accept the parcel during business hours from 9am to 5pm, such as a work address.
Orders that are returned to sender will be charged additional shipping costs to be resent.
YEVU is not responsible for lost or stolen parcels.
Fulfilment and Dispatch Partner - A Collective Social Impact
Avenue is our Australian based order fulfilment partner. They do everything to get your order to you beautifully and on time. Avenue is an NDIS service provider and day program alternative where people of all abilities are supported to complete work tasks, socialise and develop their individual skills, regardless of their support needs. This partnership creates a collective social impact by providing meaningful work opportunities to people who are living with a disability who are too often excluded from contributing to our communities and economies. Learn more about our partnership for impact here.
YEVU is dedicated to creating the most sustainable and clean shipping options for our customers. We are constantly assessing and updating our practices to ensure we keep up to date with the latest opportunities to minimise our carbon footprint and best manage our waste. Read more about our approach to Sustainability here.
We support Australian businesses that provide us with environmentally sustainable products and packaging. Our packaging is 100% eco-friendly, compostable and plastic free, so what you receive in the mail from us can be responsibly disposed of in your compost bin to completely biodegrade within 180 days.
We work with these same suppliers to repurpose the ‘backing’ of all of the compostable labels - this is the best process currently available, and endeavour to switch to 100% compostable labels when this product becomes available.
All paper products can be either recycled or composted. Please see the guide below on how to dispose of each product.
Shipping package and label: 100% compostable
Tissue Paper: 100% recyclable
Hard Collateral: 100% Recyclable
All our Domestic and International shipping is 100% Carbon Neutral.
We have partnered with Auspost for shipping all of our orders. They run an excellent carbon offset program to provide their partners with 100% carbon neutral shipping offers, which we proudly take part in.
Read more about Auspost’s Go Green Policy here.