FAQs

What is your sizing like?

We follow Australian standard sizing and most styles run true to size. Individual garment measurements are available on each styles product page. Keep in mind that our fabrics have no scratch and we recommend at least 5cm between your body measurements and the garment measurements, more for oversized styles. 

 

What size am I?

We recommend your standard AU size for most YEVU styles. You can read more about the intended fit of each style and any sizing recommendations on the individual product pages. A standard AU size chart and international conversion chart are available here. 

For any sizing questions, please email hello@yevuclothing.com

 

My order hasn’t turned up yet - what should I do?

You should have received a tracking number via email when we sent out your order. Please check your tracking via the AusPost website for updates and estimated delivery window. YEVU is not responsible for delays in delivery or lost/stolen parcels. If you believe your parcel has been lost, please contact us at hello@yevuclothing.com.

For international orders that have left Australia, you can use your tracking number on your local postal service’s website to get updated tracking information in your country.

If you need further assistance tracking your parcel, please email hello@yevuclothing.com.

 

My item doesn't fit me properly - how can I return it?

Please submit your return request via our online return portal here. 

 

I received the wrong size/wrong item - what should I do?

If you’ve been sent an incorrect item please submit a return request via our portal here or email us at hello@yevuclothing.com

Where does YEVU stock?

We are a direct to customer brand selling exclusively online via this website. We don’t currently wholesale or sell on consignment. 

The only place we currently stock is in Accra, Ghana, and we occasionally run pop up events in Australia. 

If you are residing or visiting Ghana, this is how you can buy YEVU https://yevuclothing.com/pages/buy-yevu-in-ghana

You can also find a selection of YEVU at Lokko House in Accra. Lokko House is an urban concept store situated in the heart of Osu. 

Our pop up events in Australia usually happen in Sydney or Melbourne, see past events here. Sign up to our database here to learn where we’re popping up next! 

 

Is there anywhere I can try on my YEVU before I buy it? 

As a direct to customer brand, it is not possible to try on before you purchase online. We know it can be tricky to purchase online, so we try to provide very accurate and helpful sizing advice to customers on every style and size - please use our measurements to find your best fit. 

Remember that our fabrics have no stretch - they are 100% cotton. So if you’re in doubt please size up or get in touch with us at hello@yevuclothing.com for all sizing queries. 

We do ship all over the world, and will happily refund or exchange, just check in with our policy here.

Happy shopping!

When and where will you be doing your next pop up?

We don't like to plan these events too far in advance, but we generally pop up between October - March, and Sydney and Melbourne are some of our fave cities to set up shop.

 

Do you have a showroom for borrowing?

We do not have a physical showroom for borrowing. Please email us at hello@yevuclothing.com for any borrowing requests. 

 

How can I borrow some YEVU for a shoot/event? 

Yes! Please email us at hello@yevuclothing.com for any borrowing requests. 

 

Will you be restocking this item? 

To put it bluntly, it's very unlikely. The prints that we use are sourced from the wholesale markets of Ghana and Togo, which means they may be available in abundance one minute, and super scarce the next. It sure does keep us on our toes! We source this way so we have heaps of choice and can find the most unique and captivating prints available in country. 

We use every yard of each print in full for a production, so our ability to re-issue or re-stock a specific piece in a specific print is not easy. Ultimately it's up to the textile companies in Ghana to re-issue that print - so let's hope they keep churning out the prints you love for years to come! On the odd occasion, we have been able to restock due to a reprint by the textile companies, so put your email down on the waiting list just in case by clicking the Notify Me button on the product page. Read all about our process here.

 

Can you make me X in X print?

Unfortunately we are unable to accommodate individual/bespoke orders or requests at this time! 

 

What does this print mean? 

Some prints have meaning, many do not, they are simply beautiful designs. Those prints that carry text generally carry meanings which usually communicate a Ghanaian parable, sometimes related to the situations in which the specific print might be worn in Ghana. The text and translations should be available on the Shop by Print page, but if it's not and you'd like to know, then shoot us an email at hello@yevuclothing.com, and we'll let you know (if it does have one!). 

 

How do I care for my YEVU?

Garment Care 

Does the fabric soften or change?

Wax print fabrics are made through a dye resistant process using a melted molten wax. Large industrial machines are used to add solid colours to the design and the wax is removed from the cloth. Depending on how the process is finished, how many colours and where it is made, each fabric can have a different feel and softness. Some fabrics can feel a little starchy/stiff initially, but with ongoing wear and wash the garnet will definitely soften over time. The colour and vibrancy will maintain! Our team pre-washes all fabrics by hand before we cut and sew into garments, which helps to rid the fabric of any initial stiffness.  

 

The print is a little different to the image - is this normal? Why is there a fault in my garment?

Due to the nature of the wax printing process, it is impossible to make each piece of cloth look exactly the same, making every item completely unique. There will be slight imperfections, the print might be positioned differently across the fabric and the colours might vary very slightly from the photos because of the flash/light in the studio. 

 

Will the colours run?

We have taken stringent measures to ensure that the colours of the fabric won’t run and we buy our fabrics from quality manufacturers. Our fabric is pre-treated and prewashed to ensure that the fabric isn't faulty and is colourfast . To be extra safe, we recommend that your first wash of your YEVU is with similar coloured items, and always wash on a cold wash. Never tumble dry, always hang or lay flat to dry. If there are any problems with the fabric or colours of your YEVU please contact us at hello@yevuclothing.com

 

Who owns YEVU? 

YEVU is a social enterprise split between Australia and Ghana. Ownership is shared between Anna Robertson (Australian) and Felicia Adwubi (Ghanaian), both legally and operationally. 

We are majority Ghanaian employed and one of the the benefits of having a model that operates across borders like we do is that we have been able to access larger markets and generate revenue from an international customer base that has enabled us to build and grow our own operations in Ghana, training and employing more and more women in fair and dignified work in the process. 

Our website is undergoing a big redesign, but this information and our team structure is all available on our About page. If you feel like anything is missing or unclear then please let us know and we’d be eager to update so that we can maintain the highest levels of transparency. 

If you have any questions please reach out. We are more than happy to answer any concerns.

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YEVU is a social enterprise split legally and operationally between Australia and Ghana. The business is structured as a hybrid model with YEVU Clothing (the Australian arm) bringing in the revenue via sales of clothes globally, and The YEVU Foundation (the Ghanaian arm) spending the majority of this revenue on fair wages, training, factory management, fabric and social impact projects. 

YEVU is co-owned by Anna Robertson (Australian and part time Ghanaian resident) and Felicia Adwubi (Ghanaian and Ghanaian resident). We are majority Ghanaian employed and one of the the benefits of having a model that operates across borders like we do is that we have been able to access larger markets and generate revenue from an international customer base that has enabled us to build and grow our own operations in Ghana, training and employing more and more women in fair and dignified work in the process. 

Our website is undergoing a big redesign, but this information and our team structure is all available on our About page. If you feel like anything is missing or unclear then please let us know and we’d be eager to update so that we can maintain the highest levels of transparency. 

If you have any questions please reach out. We are more than happy to answer any concerns.

 

Who made my  clothes?

tbc

How is YEVU a socially responsible brand?

tbc

What is a social enterprise?

tbc

How much profit goes to the women making YEVU? 

tbc

How is YEVU structured?

tbc

Is YEVU culturally appropriate? 

There’s an article from the ABC we think that sums the dilemma up really well so I’ve linked it below for you to have a read.

What I can tell you about Yevu is that, as a social enterprise, our business structure ensures profit is put back directly into the training, development and growth of our team so we can increase our impact each year.

Our pieces are also designed and made in Ghana where all the prints are sourced. So not only do we focus our immediate impact on the women in Accra but the larger textile industry, where we source all our textiles from, is supported by our business.

Now as a white person, if you were to purchase traditional kente cloth and wear kente robes, it might be different. We however focus on highlighting the amazing prints you find in the colourful markets in simple easy wear designs that can be worn by anyone / anywhere!b I hope that helps. And please if you want further reading, take a look at the article below also keep up with our impact reporting and updates on our team in Ghana on our website.

We need to talk about cultural appropriation in fashion - ABC Everyday https://www.abc.net.au/everyday/cultural-appropriation-and-fashion/10501010

https://yevuclothing.com/pages/our-impact